Why can't I connect to the VPN servers?


First, check you are located in a supported country. If you cannot access the VPN server location list, it is possible your country location is not supported.

Next, use these tips:

• Try connecting to a different VPN server location.

• Check your antivirus and firewall settings are not blocking the website or the VPN. Add exceptions for the VPN to your browser.

• Try changing the VPN protocol and reconnecting. You can change the VPN protocol on iOS and Android at the MySudo VPN settings menu.

• Install MySudo VPN on a different device and try on the same network. This will help you determine whether device settings may be interfering with the connection.

• Check you do not have a different VPN enabled that may be interfering with your connection.

• Restart MySudo VPN by force quitting and relaunching the VPN app.

• Restart your device.

• Reinstall MySudo VPN.