MySudo Security Keys are used to encrypt all of your MySudo data and give you access to your MySudo account. Your Security Keys are created and stored locally only on your device (iPhone/iPad). Therefore, only you have access to your Security Keys and only you can decrypt your data. Not even our technical team can decrypt your data as they do not have access to your Security Keys stored on your device.
On your old device, create an Encrypted iTunes backup. Be sure you click the Encrypted Backup box before you begin the backup or your MySudo account will not properly restore.
Once the Encrypted iTunes backup is complete, you can restore the backup to your new device. Your MySudo account will be restored in full and ready to use.
We will be adding additional recovery processes into the app shortly.