Ultimately, on your lost/stolen/damaged device, you must have created a password in MySudo settings and then performed a backup (via iCloud or iTunes) in order to recover the original MySudo account again.
The password will unlock your MySudo security keys which gives the App access to your account from a new device.
If you DID NOT create a password in MySudo settings and perform a backup via iCloud or iTunes, and you have lost, damaged, or replaced your device, you will not be able to access your original MySudo account and data.
Due to the secure nature of the app, not even we have access to your account. So please ensure you create a password, retain your password in safekeeping, and then perform a device backup.
You can easily backup your MySudo account via the MySudo settings:
- Tap the menu in the top left corner
- Tap Settings
- Tap Backup Sudo info
- Tap Save your Sudo info
- Create a password
- Enter it again
- Save it how you choose
- Create your iTunes or iCloud backup
Please ensure you retain your password in safekeeping as you will need this password in the future to restore your account in the event of losing your device or getting a replacement device. We cannot reset the password for you.
* The only other backup/restore option without a required password, is an Encrypted iTunes backup.