I'm unable to send or receive a message from a non-MySudo user

If you are using a VPN, you may need to change your VPNs egress point to resolve your issue.
Tap here for your troubleshooting options.

If you are not using a VPN, your iPhone and/or MySudo notifications may not be properly setup.

First, you should check that you have good network connectivity (wi-fi or cell coverage) and then tap Retry below the failed message.

TROUBLESHOOTING: 

Check that you have Notifications enabled in MySudo:

• Tap the Menu icon in the top left corner
• Tap Settings
• Tap the Sudo profile you want to edit 
• Tap Notification Settings
• Under the Messages section, ensure Receive Message Notifications is enabled

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MySudo for iOS:

Check that your device's Do Not Disturb feature is disabled:

• Tap the Settings app from your device's home screen 
• Tap Do Not Disturb 
• Ensure it is disabled 
  
  

Check that your device's Time & Date settings are set to Automatic:

• Tap the Settings app from your device's home screen 
• Tap General
• Tap Date & Time
• Ensure Set Automatically is enabled
  
  

Check that you have Notifications enabled on your iPhone:

• Tap the Settings app from your device's home screen 
• Scroll down to MySudo
• Tap MySudo to see all options enabled for MySudo
• Tap Notifications and ensure that you have Allow Notifications enabled

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MySudo for Android:
Settings can vary by phone. For more info, contact your device manufacturer.

Check that your device's Do Not Disturb feature is disabled:

• Go to Settings on your device
• Tap Sound & Notification
• Ensure Do Not Disturb is toggled off

Check that your device's Time & Date settings are set to Automatic:

• Go to Settings on your device
• Tap on General or System
• Select Date & Time
• Enable Automatic Date & Time (It may be labelled Network-Provided Time)

Check that you have Notifications enabled on your phone:

• Go to Settings on your device
• Tap on Apps & Notifications or Installed Apps
• Select MySudo in the list of Apps
• Ensure Show Notifications is enabled

If your problem is not resolved, please contact support@mysudo.com