There are three ways to recover a MySudo account:
1. If the old and new phones are in-hand, you can use the QR Scan Code feature from MySudo settings to easily transfer/copy your Sudos from one device to another device.
2. You must have created a recovery Password in MySudo Backup settings on your old phone and then performed a backup via iCloud or iTunes.
- On your new phone, when you restore from the backup and open MySudo, you will be prompted for the password
3. You must have created an Encrypted iTunes backup on your old phone and then restored that encrypted backup to your new phone.
MySudo uses security keys stored on your device to authenticate you and access your account. Therefore, to access your account, you need a copy of these keys on your new device either by transferring via QR code, or creating a password (backup to iCloud) or encrypted iTunes backup.
Entering your password will unlock your security keys and allow MySudo to access your original account and import your data. Please be patient while your data is loading as this may take minutes...
We do not store/have your password to help you restore your account so please retain your password in safekeeping.
Please be aware:
1. If you decline to restore your existing Sudo data, MySudo will create a totally new account on your new device and your original account will not be restored.
2. If you have forgotten your password, due to the security nature of the app, there is no way to recover the account as not even we have your password stored.
-However, if you still have your original MySudo account on another device, don't panic you, you can create/reset your password there and perform a backup. Or alternatively transfer your keys to your new device via a simple QR code transfer.