If you are unable to send and/or receive messages, first, you should check that you have good network connectivity (wi-fi or cell coverage) and then tap Retry below the failed message
TROUBLESHOOTING:
Check that you have Notifications enabled in MySudo:
- Tap the Menu icon in the top left corner
- Tap Settings
- Tap the Sudo profile you want to edit
- Tap Notifications
- Under the Messages section, ensure Receive Message Notifications is enabled
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MySudo for iOS:
Check that your device's Do Not Disturb feature is disabled:
- Tap the Settings app from your device's home screen
- Tap Do Not Disturb
- Ensure it is disabled
Check that your device's Time & Date settings are set to Automatic:
- Tap the Settings app from your device's home screen
- Tap General
- Tap Date & Time
- Ensure Set Automatically is enabled
Check that you have Notifications enabled on your iPhone:
- Tap the Settings app from your device's home screen
- Scroll down to MySudo
- Tap MySudo to see all options enabled for MySudo
- Tap Notifications and ensure that you have Allow Notifications enabled
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MySudo for Android:
Settings can vary by phone. For more info contact your device manufacturer.
Check that your device's Do Not Disturb feature is disabled:
- Go to Settings on your device
- Tap Sound & Notification
- Ensure Do Not Disturb is toggled off
Check that your device's Time & Date settings are set to Automatic:
- Go to Settings on your device
- Tap on General or System
- Select Date & Time
- Enable Automatic Date & Time (It may be labelled Network-Provided Time)
Check that you have Notifications enabled on your phone:
- Go to Settings on your device
- Tap on Apps & Notifications or Installed Apps
- Select MySudo in the list of Apps
- Ensure Show Notifications is enabled
If your problem is not resolved, please contact support@mysudo.com
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