I'm unable to send or receive a message from another MySudo user

If you are unable to send and/or receive messages, first, you should check that you have good network connectivity (wi-fi or cell coverage) and then tap Retry below the failed message

TROUBLESHOOTING: 

Check that you have Notifications enabled in MySudo:

• Tap the Sudo icon in the top left corner

• Tap Settings

• Tap the Sudo profile you want to edit 

• Under Notifications > ensure Receive Message Notifications is enabled

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MySudo for iOS:

Check that your device's Do Not Disturb feature is disabled:

• Tap the Settings app from your device's home screen 

• Tap Do Not Disturb 

• Ensure it is disabled 

Check that your device's Time & Date settings are set to Automatic:

• Tap the Settings app from your device's home screen 

• Tap General

• Tap Date & Time

• Ensure Set Automatically is enabled

Check that you have Notifications enabled on your iPhone:

• Tap the Settings app from your device's home screen 

• Scroll down to MySudo

• Tap MySudo to see all options enabled for MySudo

• Tap Notifications and ensure that you have Allow Notifications enabled

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MySudo for Android:
Settings can vary by phone. For more info contact your device manufacturer.

Check that your device's Do Not Disturb feature is disabled:

• Go to Settings on your device

• Tap Sound & Notification

• Ensure Do Not Disturb is toggled off

Check that your device's Time & Date settings are set to Automatic:

• Go to Settings on your device

• Tap on General or System

• Select Date & Time

• Enable Automatic Date & Time (It may be labelled Network-Provided Time)

Check that you have Notifications enabled on your phone:

• Go to Settings on your device

• Tap on Apps & Notifications or Installed Apps

• Select MySudo in the list of Apps

• Ensure Show Notifications is enabled

If your problem is not resolved, please contact support@mysudo.com