If you are unable to send and/or receive messages, first, you should check that you have good network connectivity (wi-fi or cell coverage) and then tap Retry below the failed message
TROUBLESHOOTING:
Check that you have Notifications enabled in MySudo:
-
Tap the Sudo icon in the top left corner
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Tap Settings
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Tap the Sudo profile you want to edit
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Under Notifications > ensure Receive Message Notifications is enabled
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MySudo for iOS:
Check that your device's Do Not Disturb feature is disabled:
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Tap the Settings app from your device's home screen
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Tap Do Not Disturb
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Ensure it is disabled
Check that your device's Time & Date settings are set to Automatic:
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Tap the Settings app from your device's home screen
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Tap General
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Tap Date & Time
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Ensure Set Automatically is enabled
Check that you have Notifications enabled on your iPhone:
-
Tap the Settings app from your device's home screen
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Scroll down to MySudo
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Tap MySudo to see all options enabled for MySudo
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Tap Notifications and ensure that you have Allow Notifications enabled
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MySudo for Android:
Settings can vary by phone. For more info contact your device manufacturer.
Check that your device's Do Not Disturb feature is disabled:
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Go to Settings on your device
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Tap Sound & Notification
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Ensure Do Not Disturb is toggled off
Check that your device's Time & Date settings are set to Automatic:
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Go to Settings on your device
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Tap on General or System
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Select Date & Time
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Enable Automatic Date & Time (It may be labelled Network-Provided Time)
Check that you have Notifications enabled on your phone:
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Go to Settings on your device
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Tap on Apps & Notifications or Installed Apps
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Select MySudo in the list of Apps
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Ensure Show Notifications is enabled
If your problem is not resolved, please contact support@mysudo.com
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