I have a Missed Call notification / I'm unable to make or receive a voice call

If you are using a VPN, you may need to change your VPNs egress point to resolve your issue.
Tap here for your troubleshooting options.

If you are not using a VPN, your iPhone and/or MySudo notifications may not be properly setup.

TROUBLESHOOTING:

Check that you have notifications enabled in MySudo:

• Tap the Menu icon in the top left corner
• Tap Settings
• Tap the Sudo profile you want to edit 
• Tap Notification Settings
• Under the Calls section, ensure Receive Call Notifications is enabled

Check that you still have call minutes remaining on your MySudo plan:

• Tap the Menu icon in the top left corner
• Tap Plans
• View the details of your current plan
• If you have 0 call minutes remaining, all incoming calls will go straight to voicemail
• You can upgrade to the next plan to get more minutes, or wait until your monthly renewal

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MySudo for iOS:

Check that your device's Do Not Disturb feature is disabled:

• Tap the Settings app from your device's home screen 
• Tap Do Not Disturb 
• Ensure it is disabled 

Check that you have notifications enabled on your iPhone:

• Tap the Settings app from your device's home screen 
• Scroll down to MySudo
• Tap MySudo to see all options enabled for MySudo
• Tap Notifications and ensure that you have Allow Notifications enabled
  
  

Check that your device time/date is set to Automatic:

• Tap Settings from your iPhone home screen
• Tap General
• Tap Date & Time
• Ensure Set Automatically is enabled

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MySudo for Android:
Settings can vary by phone. For more info contact your device manufacturer.

*On some Android devices, you may stop receiving call, message, or email notifications if you have a lot of unread notifications in MySudo. You can clear unread notifications by tapping the Bell icon in the top right corner and tapping Clear All.

Check that your device's Do Not Disturb feature is disabled:

• Go to Settings on your Device
• Tap Sound & notification
• Ensure Do not Disturb is toggled off

Check that your device's time/date settings are set to Automatic:

• Go to Settings on your Device
• Tap on General or System
• Select Date & Time
• Enable Automatic Date & Time (It may be labelled Network-provided time)

Check that you have notifications enabled on your phone:

• Go to Settings on your Device
• Tap on Apps & notifications or ‘Installed Apps’
• Select MySudo in the list of Apps
• Ensure Show Notifications is enabled

* On some Android devices, you may need to "whitelist" MySudo in order to receive notifications consistently.  Please see this article for details. 

If your notifications are properly setup and you are continuing to experience issues, please contact support@mysudo.com