I'm unable to make or receive a Video Call

If you are unable to make and/or receive Video Calls, first, you should check that you have good network connectivity (wi-fi or cell coverage).

TROUBLESHOOTING:

Are you trying to Video Call a non-MySudo phone number?

• Video Calling is only supported Sudo-to-Sudo
  
  

Check that your device's Do Not Disturb feature is disabled:

• Tap the Settings app from your device's home screen 
• Tap Do Not Disturb 
• Ensure it is disabled 
  
  

Check that your device's time/date settings are set to "Automatic":

• Tap the Settings app from your device's home screen 
• Tap General
• Tap Date & Time
• Ensure Set Automatically is enabled

Check that you have notifications enabled in MySudo:

• Tap the Menu icon in the top left corner
• Tap Settings
• Tap the Sudo profile you want to edit 
• Tap Notification Settings
• Under the Calls section, ensure Receive Call Notifications is enabled

Check that you have notifications enabled on your phone/device:

MySudo for iOS:

• Tap Settings from your iPhone/device home screen
• Scroll down to MySudo
• Tap MySudo to see all options enabled for MySudo
• Tap Notifications and ensure that you have Allow Notifications enabled

MySudo for Android:

Settings can vary by phone. For more info contact your device manufacturer.

• Go to Settings on your Device
• Tap on Apps & notifications or ‘Installed Apps’
• Select MySudo in the list of Apps
• Ensure Show Notifications is enabled

If your problem is not resolved, please contact support@mysudo.com