It is imperative that you create a backup of your MySudo account in order to recover your account in the event you lose your device, it gets damaged, or you get a replacement device.
There are three ways to backup/recover a MySudo account:
1. If the old and new phones are in-hand, you can use the QR Scan Code feature from MySudo settings to easily transfer/copy your Sudos from one device to another device.
2. Create a recovery Password in MySudo Backup settings and then perform a backup via iCloud or iTunes
- On the new/same device, when you restore from the backup and open MySudo, you will be prompted for the password
3. Create an Encrypted iTunes backup and restore to the new device from this backup
MySudo uses security keys stored on your device to authenticate you and access your account. Therefore, to access your account, you need a copy of these keys on your new device either by transferring via QR code, or creating a password (backup to iCloud) or encrypted iTunes backup.
Please ensure you retain your password in safekeeping as you will need this password in the future to restore your account in the event of losing your device or getting a replacement device. We cannot reset the password for you.