If you are having issues creating a virtual card, here are a few possible reasons:
-
You are on SudoFree or a Trial Plan.
-These plans do not permit the creation of virtual cards -
You have hit the limit of allowed active virtual cards for your paid subscription plan - See here for more information
-
You did not enter valid credit card information into the funding source verification screen
-
Your name and billing address on your online checkout form do not match what is on the virtual card in MySudo.
If you continue to have issues creating a new virtual card, please contact Support through your app Help settings or support@mysudo.com
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