Why was a virtual card purchase declined by the merchant or retailer?

You should see a "Declined" transaction in the Transaction Details for the card. This will also provide a reason indicating why the virtual card was declined.

If the online merchant declines a MySudo virtual card, please check:

• Ensure all virtual card details were entered correctly on the merchant's website - 16 digit card number, expiration, CVV and billing address.

If all of these are correct or have been entered correctly, then:

• The merchant may not accept MasterCard credit cards
.

• The merchant is not US-based.

• The merchant is not charging in US dollars.

• You may have reached the $350 daily limit.

• The maximum amount for a single transaction is $250 and you may be exceeding this limit.

• You have insufficient funds available in your funding source at the time that you attempted the transaction with the merchant using your virtual card. This is because we charge your funding source at the time that you perform the transaction with the merchant.

• At times, banks may block some transactions, including those from your MySudo virtual card. You may need to contact your bank to notify them that transactions from MySudo are expected by you and request they be permitted to be processed.

• You are trying to buy products that are not permitted with MySudo virtual cards.

  - Per our Terms of Service, purchases cannot be completed with businesses or services in these categories:

  • gambling, betting, lotteries, cash disbursement, quasi-cash, money transfer, foreign currency exchange, securities, pornography, dating and escort services, firearms, alcohol and liquor, telemarketing, multi-level marketing or any illegal activities.