After you've made a purchase with your MySudo virtual card, if you need to make an exchange or refund, please follow the merchant’s policies for exchanges and returns.
All refunds made by a merchant to your MySudo virtual card will be posted to your funding source within 5-10 business days of the merchant posting the refund; which is dependent on the merchant.
If you do not see a refund within that time period, please follow-up with the merchant.
Please Note: The MySudo service fees are not refundable.
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