This article provides some standard troubleshooting steps you can go through if you are experiencing any missed notifications or if the notifications are not behaving as you expect.
The bottom of this article also provides links to more detailed FAQ articles for specific issues.
If you have checked all of these and are still experiencing issues, please reach out to our Support Team via your in-app Help settings.
1. VPN Check
We understand our users like the idea of using a VPN and we don't usually do anything to block the usage of VPN. However, it's possible you are connecting to a VPN egress point we are not servicing to. Which Countries is MySudo Available in?
To check if your VPN may be causing the issue:
- Disable the VPN
- Close down MySudo
- Re-open MySudo
- Check the behavior
2. Check that your device's Time/Date settings are set to Automatic:
- Go to Settings on your Device
- Tap on General or System
- Select Date & Time
- Enable Automatic Date & Time (It may be labelled Network-provided time)
3. Check that your device's Do Not Disturb feature is disabled:
- Tap the Settings app from your device's home screen
- Tap Do Not Disturb
- Ensure it is disabled
4. Check that Airplane Mode is disabled:
- Tap the Settings app from your device's home screen
- Tap Airplane Mode to ensure it is disabled
5.
Ensure you have given MySudo access to your Camera and Microphone:
- Tap Settings from your iPhone/device home screen
- Tap MySudo to see all options enabled for MySudo
- Ensure Microphone and Camera settings are enabled
6. Check that you have notifications enabled in MySudo:
- Tap the Menu icon in the top left corner
- Tap Settings
- Tap the Sudo profile you want to edit
- Tap Notification settings
- Under each section, ensure the Notifications are enabled
7. Check that you have notifications enabled on your phone/device:
MySudo for iOS:
- Tap Settings from your iPhone/device home screen
- Scroll down to MySudo
- Tap MySudo to see all options enabled for MySudo
- Tap Notifications and ensure that you have Allow Notifications enabled
MySudo for Android:
Settings can vary by phone. For more info contact your device manufacturer.
- Go to Settings on your Device
- Tap on Apps & notifications or ‘Installed Apps’
- Select MySudo in the list of Apps
- Ensure Show Notifications is enabled
*On some Android devices, you may stop receiving call, message, or email notifications if you have a lot of unread notifications in MySudo. You can clear unread notifications by tapping the Bell icon in the top right corner and tapping Clear All.
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More Detailed Resources
- Notification issues on older iOS devices
- Missed Video Call
- Missed Voice Call
- I don't see notifications on my Android device until I open MySudo
- Unable to send/receive a text message
- Apple/Smart Watch notifications
- How to Mute notifications
- How to silence unknown calls
- How to Block calls
- How to Block texts
- How to Block email sender
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