There are a number of reason why you may encounter a registration error when installing and attempting to onboard to MySudo:
- You are in an unsupported country.
- You have created too many MySudo accounts.
- For Android: Your device is rooted, has an unlocked boot loader, or custom ROM.
- For Android: You did not download from the Google Play Store. In this case, please see this article.
MySudo is only supported in the countries where it is made available in the App/Play Store. Please see the list of supported countries for both iOS and Android.
If none of the above apply and you are in a supported country, please ensure you have a strong and stable internet connection and then attempt to "Create Your First Sudo" again.
If you continue to hit the Registration error and are using MySudo from the same country/region that your app store account is configured to use, please reach out to our support team so they can investigate your issue.