Android error message when trying to add new number

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G Snowden

• April 13, 2024 21:26

Hi, I have just purchased the subscription for 3 numbers for the UK and I have clicked on the chosen number to add to my 1st profile and an error message comes up saying "an error occurred, could not provision your phone number. Please try again later." Any suggestions on if this is a temporary issue? G

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  Jack - TeamSudo

  • April 15, 2024 05:31

  It appears we do have a temporary issue with provisioning UK numbers.  Our engineers are working on a solution in realtime with our telephony providers.  Hopefully we will have a fix in the next 24 hours.

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  Jack - TeamSudo

  • April 16, 2024 02:27

  The issue with provisioning UK numbers has been resolved.  Please reach to us via support@mysudo.com if you are still having any issues.  Thanks.

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