iPhone 7 Issue
Hello,
Not sure if this is the correct place for this or not, but my husband has a iPhone 7 and it's been having problems since the last MySudo app update came out.
His app frequently shuts down in the middle of sending or reading texts, the notifications are highly irregular (if the app hasn't been open in a few minutes, it almost seems as if it shuts down completely, not alerting based on new updates or messages unless he picks the phone up to actively reopen and check the app), and the app seems to take a long, long time to open from a closed state.
Are there any fixes in the works for this?
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We are aware of an issue with notifications not always coming through, that is affecting some users on older iPhone models such as SE, 6 and 7.
We are working to resolve this and hope to have a hot fix available as soon as possible.
We have had some users report a small improvement after deleting and reinstalling the App, especially if you have a lot of data. Re-installing the App may prevent some old data loading when MySudo is opened. We suggest you do not tap the Download Sudo History button until this issue is resolved.
I've created a ticket for so we can keep track of the notification issue and investigate the other problems you mentioned.
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@Alex Derval,
Our hotfix for the notification issue will be released any day now; if you are experiencing any issues beyond this, please send a support ticket into support@mysudo.com and we can assist you further.
Thanks!
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I have some good news! We have just released an update to MySudo which should resolve the notification issues some folks have been experiencing as reported above. 🎉 Please download the latest update, MySudo 1.1.2 from the App Store here.
After updating to MySudo 1.1.2, please let us know if you are still experiencing any issues. Thanks for everyones patience with this issue, it was not an easy one to resolve. 👍
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