MySudo Support unresponsive - I'm stuck!

Answered

Warmwind

• September 13, 2021 16:48

Let me start by saying how much I love MySudo.  It is invaluable to my life.

But in the last few weeks I've been trying to get support on a matter (porting in a number), and MySudo has ceased responding to my inquiries.  All the initial correspondence was professional, polite, and timely.  But now no one responds, and I'm desperate.  Thanks for any counsel.

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2

• 

  Bill - Team Sudo

  • September 14, 2021 00:59

  Hi there,

  Typically with a port in request, a date is arranged with your previous carrier and our service provider so that we can keep any downtime to a minimum.

  We've sent an update request to our service provider to check the status of the port in request. We will update you in the ticket once we have heard back from our provider.

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  Warmwind

  • September 14, 2021 01:41

  Thank you for your reply.  I appreciate knowing I have not been abandoned!

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