App Seriously Malfunctioning

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JK

• November 30, 2021 02:58

I am not able to make any phone calls, it immediately goes back to the previous page. I am also unable to send an email for support, I get the error message:

Email Not Sent

Please try again later.

Nothing shows up in Notifications in the app even though I got notification of a voicemail, missed calls, etc, which are also not in the individual MySudos.

I tried closing and restarting the app, also tried turning off my iphone and turning it back on. I see no way to contact customer support here so that's the only reason I am posting a message. Please advise as soon as possible what to do. 

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  JK

  • November 30, 2021 02:59

  Also I don't want to lose any messages or data, including new messages that are coming in. 

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  Bill - Team Sudo

  • November 30, 2021 04:05

  Hi JK,

  If you are using a VPN try changing the server you are connected to some different locations in any of the following countries: 🇦🇺Australia 🇨🇦Canada 🇳🇿New Zealand 🇸🇬Singapore 🇰🇷South Korea 🇬🇧United Kingdom 🇺🇸United States. 

  If possible you can you try disconnecting the VPN and restarting MySudo to see if the app starts working again. 

  If you are not using a VPN, can you let us know which country you are currently in and if you have tried connecting on both WiFi and cellular connections?

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  JK

  • November 30, 2021 04:37

  Thank you, changing the VPN fixed it. Other apps with similar capability continued to work before that, so I did not think it was a VPN issue. 

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  Rob Evans

  • April 18, 2023 15:00

  Let me understand this- Do you block paid users who are traveling overseas from using your system? From retrieving messages? 

  I'm having the same symptoms, messages are piling up and I can't retrieve them. This is a mess. 

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  Mark

  • April 19, 2023 01:28

  Rob, 

  MySudo should work in most countries. If the app is not working as intended, you can try using a VPN.

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  Rob Evans

  • April 19, 2023 09:32

  Thanks for the reply. I'll start a new thread with the "unable to play voicemail" issue, other may have it as well. 

   

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