Cannot record custom voicemail greeting on iOS 15.1 or 15.2

I have two numbers, and the behavior is the same. It is also the same between iOS 15.1 and 15.2, and persisted after a delete and re-install of the MySudo application. This is an iPhone XR.

Settings -> Select Sudo -> Calls -> Voicemail Greeting -> Custom

When I click Record I see the orange microphone notification pop up in the top left of the iOS status bar or toolbar or whatever you call it. But it only pops up for a split second and then disappears. The word Record never changes into whatever it is supposed to - "Recording," or suchlike.

The recording length shows 0:00 and I think it actually does record a split fraction of a second of what I say into the microphone. If I hit play I can hear the smallest possible clip of a recording. By making absolutely ludicrous sounds with my voice consisting of a high register tone, and then a low register tone, I can tell it is recording just the smallest snippet of my voice.

As for microphone permissions: when I install MySudo, iOS asks me to allow microphone permissions. I do. I can verify that these are enabled in iOS settings. I can turn the permission off, and it will re-prompt me, and I allow it, and still the above behavior persists.

It seems like if the permissions were an issue, I'd just be prompted by iOS to enable the permission; instead the record function just seems to crash or die.

I have attempted a delete and reinstall of the app and this does not appear to fix it. And the behavior is the same for both of my numbers.

I have also attempted to remove my pants and record the custom greeting completely pantsless, kind of blowing in the wind, and I get the same result.

Enochian incantations: same deal. Prayers of contrition to the One True God, same issue.

I am considering sending a Tweet to Paul Giamatti but I am less than optimistic that he will have useful information for me.

Thus I throw myself upon your mercy and offer myself in thrall to your developers for one billion years.

This last line is, of course, a lie. But I hope you can help, nonetheless.

Official comment

Jack - TeamSudo

February 25, 2022 04:53

This problem has been fixed in MySudo V1.14.0 👍

January 07, 2022 03:30

Hey Matthew, thanks for bringing this to our attention and for your entertaining explanations 😄

The good news is that I was able to quickly reproduce what you are seeing on my own device. We have done some further testing and found this problem only occurs on iOS 15. Our technical team are now working on a fix and this fix will be released in our next update due out before end of Jan.

I will update this post once we have the fix available.

Matthew Burke

January 07, 2022 17:32

Thanks for your response, Jack. Glad it wasn't just me. I look forward to the next update.

Cannot record custom voicemail greeting on iOS 15.1 or 15.2

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