Unable to Use US Phone Number from Australia ("Unable to Complete Call" Error)

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Aramel Martin

Hi,

New to the MySudo app and community, tried to figure this out myself, but some things are unclear.

I'm based in Australia at the moment and have setup a US phone number successfully.

However, when I try testing it, I get an error message instantly: "An Error Occurred: Unable to complete call." 

I've also tried sending a test SMS/Text message to the number but it is not received.

My understanding is that the app is available in Australia, but only US, Canada and UK numbers are available. Could the issue be that I'm based in Australia but the number is US? I shouldn't think so, it defeats the purpose of what I'm trying to do, which is to eventually setup virtual numbers in a couple countries I'll be travelling to so I can maintain phone numbers and access regardless of where I am based.

I find support documentation lacking on this site, and could find much in the way of Google  searches, at least anything close to my situation.

Can anybody else confirm they've been able to use a US or Canadian number from Australia?

Anybody else experiencing the same error I am? Any known work arounds or debugging suggestions?

If I can't resolve this, I don't see the point of continuing to use this service (Yes, I paid to try it out.)

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    Jack - TeamSudo

    Hi Aramel,

    Thanks for joining the community!

    Being based in Australia and using a MySudo US number should have no issue at all.  There are restrictions on which non-MySudo country numbers you can call and text, however calling/texting supported countries should have no issue.  See countries-can-I-message- and countries-can-I-call-.

    You may want to check you are putting the appropriate country calling code at the beginning of the number you are calling or texting.  For instance if you call an Australian number from a US number, you will need to include +61 at the beginning of the Australian number and also drop the leading 0.

    If you are still having issues, I would suggest you contact us at support@mysudo.com so we can debug your specific issue further.

     

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    Aramel Martin

    Thanks for the information, Jack!

    I tested again and it worked fine.

    I can only assume that maybe there is a set-up period or similar, as nothing was done differently and now it works fine.

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