Several issues can causing linking problems.
Please check:
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You’ve given MySudo app access to your camera.
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The brightness is at its maximum on the device displaying the QR code.
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You have installed the current MySudo app version.
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You have installed the current operating system on your mobile device.
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You have disabled VPN (or check your egress point).
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You have disabled airplane Mode on your mobile device.
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You have a strong wi-fi or LTE connection.
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