There are two different methods you can use to backup/restore your MySudo account on an Android device. The first method is the quickest and easiest.
1. MySudo Import/Export via QR Scan Code
If you have a second device (Android or iOS), you can use the import/export via QR Scan Code feature from the MySudo in-app settings to easily transfer/copy your MySudo account from one device to another device. If you lose or damage one of your devices you can transfer/restore your MySudo account from the second device to a new device using the import/export feature.
2. Set Recovery Password and Backup
Set a Recovery Password in MySudo
- Tap the Menu icon in the top left corner
- Tap Settings
- Tap Backup & Restore
- Tap Set Recovery Password
Please ensure you retain your password in safekeeping as you will need this password in the future to restore your account in the event of losing your device or getting a replacement device. We cannot reset the password for you.
Once you have set a Recovery Password, you need to back up your device to complete the process. Depending on your device manufacturer, your settings may be different.
- Tap on your device Settings
- Navigate to, or search for, Backup
- It may be under System > Backup
- Tap Back Up Now
If you do not have a Back Up Now option, you may have an option to Schedule Back Ups.
Be sure to check that your device is backed up at the next scheduled time.
It’s vital you create a backup of your MySudo security keys.
MySudo uses security keys stored only on your device to encrypt your MySudo data, authenticate you, and access your account. Therefore, if you do not backup the security keys, you will lose access to your Sudo profiles and our team cannot recover your account.
To ensure MySudo is properly backed up, you can check by doing the following:
- On your device tap the Google Drive App
- In the menu select Backups
- Select your device
- Tap on App data
- Scroll through and ensure MySudo is in the list
Restore via Backup
On the new/same device, once you add your Google Account, your backup data will be restored (provided you previously set a Recovery Password in MySudo and performed a backup as per the above instructions). Please note the MySudo keys will only be restored from the backup the first time your Google account is added to a device, i.e. only a new device, or factory reset device.
When opening MySudo for the first time, you will be prompted for the Recovery Password you previously set and your MySudo account will be restored.
Please note: Sudo-to-Sudo messages will not be restored.
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