My account has been suspended: what do I do?

Tap the Contact Us button from the suspended screen to send us a support ticket.

A member of our Support team, along with our Risk and Compliance team, will review the account to make sure the behavior falls in line with our Terms of Service.

Note: If you are located in a country MySudo doesn’t support, the account will not be unlocked. Which countries is MySudo available in?

Note: If you asked us to delete your account, you won’t be able to create another MySudo account. If you try to open MySudo after the deletion process is complete, you will see a message saying the account is suspended. This is expected behavior since a step in the process is locking the account.

If you need a refund for MySudo for iOS

MySudo has no control over refunds or purchases because they go directly through Apple.

According to Apple’s terms of service, all sales are final, but Apple does provide a simple refund process. See here:
https://www.labnol.org/software/itunes-app-store-refunds/13838/

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If you need a refund for MySudo for Android

Google does not give refunds for most Google Play purchases.

Go here to request a refund from Google: https://support.google.com/googleplay/answer/2479637