MySudo iOS Privacy Choices

From early December 2020, Apple required app developers to disclose their data processing practices, and added a privacy label to each app’s Apple App Store listing. In addition to the information about the MySudo app in the Apple App Store, this label explains some of the data types MySudo collects or processes, and whether that data is linked to them or used to track them. This page also links to other FAQs with more information about MySudo privacy and security.

For the data elements listed in the MySudo Apple App Store listing, here is some additional information on the data processing practices, and how a user can change the MySudo app settings. Information collected is not linked to a user’s identity unless there is a regulatory reason to verify a user’s legal identity (e.g. to use MySudo virtual cards or obtain a UK phone number):

Identifiers
Each user account in MySudo has unique identifiers internal to MySudo and Sudo Platform so that access to each user’s data is kept separate and secure from that of others. These identifiers are randomly generated and not associated with a user’s personal data unless they must be for regulatory reasons (e.g. to use MySudo virtual cards).

• Read more about the information required to install and set up MySudo.

Purchases
We use the history of MySudo in-app purchases, such as the MySudo plan to which a user is subscribed, to provide each user with the correct entitlements (e.g. Sudo profiles, telephone numbers, call minutes, SMS/MMS messages) for their subscription. We contact each user through the MySudo app when their subscription is close to expiry so they do not inadvertently lose their entitlements, such as telephone numbers, handles, or email addresses. If a MySudo user stays on the SudoFree plan, and never subscribes to a paid plan, they have no purchase history.

• Read more about the different MySudo plans.

Usage data
We collect anonymized app analytics for the sole purpose of improving the product experience for all users. We never sell analytics data or share it with third parties.

While the app analytics data we collect is anonymized and doesn’t contain personal or sensitive data of any kind, a user can still turn off the collection of app analytics.

How do I disable/opt-out of app analytics?

Diagnostics

The MySudo team uses crash reports to identify bugs and improve the quality of the app. 

How do I disable/opt out of crash reports? 

If you have more questions, check out our Security & Privacy FAQs section or contact support@mysudo.com.