MySudo Subscription Refund Policy

Important:

• If you purchased your subscription through the Apple App Store or Google Play Store,
  their refund policies apply and may be different from ours.

• Please request any refunds for App Store or Play Store purchases directly through their platforms.

  • Apple Refunds

  • Google Refunds
     

Our General Policy

Subscriptions purchased through the MySudo Account Portal are non-refundable once purchased. You may have additional rights under local consumer laws in your area.
However, we’ll review refund requests under exceptional circumstances.
 

When We Can Help

Please reach out if:

• You were charged more than once or made a duplicate purchase

• There’s a technical problem that keeps you from using the service

• You believe that the charge made using your funding source is fraudulent.

Contact us within 7 days of the charge and include your account email and a brief explanation of the reason why you are requesting a refund.
 

Still Need Help?

• Sign in to your online account portal and select Help in the bottom corner

• Email us with the necessary information to assist

  • Purchase receipt number

  • Reason for refund request

  • MySudo account email address (@sudomail.com)

    • OR Reference ID from your VPN app: Settings > Contact Support > copy the Reference ID 
       

Note: Refund requests are evaluated on a case-by-case basis and are subject to the sole discretion of Anonyome Labs.