There are a number of reason why you may encounter a registration error when installing and attempting to onboard to MySudo:
- You are in an unsupported country.
- You have created too many MySudo accounts.
- For Android: Your device is rooted, has an unlocked boot loader, or custom ROM.
- For Android: You did not download from the Google Play Store.
MySudo is only supported in the countries where it is made available in the App/Play Store. Please see the list of supported countries for both iOS and Android.
If none of the above apply and you are in a supported country, please ensure you have a strong and stable internet connection and then attempt to "Create Your First Sudo" again.
If you continue to hit the Registration error and are using MySudo from the same country/region that your app store account is configured to use, please reach out to our support team so they can investigate your issue.