MySudo Notification Troubleshooting Guide

If your notifications aren’t behaving as expected, try these standard troubleshooting steps. If the issue persists, contact our Support Team via the in-app Help menu.

1. Device Notification Settings

• iOS: Settings → MySudo → Notifications → Allow Notifications

• Android: Settings → Apps → MySudo → Notifications → Show Notifications
   

2. VPN Check

• Some VPNs may route traffic through regions we don’t support.

• Try disconnecting the VPN, closing MySudo completely, and reopening the app.

• If you need to use a VPN, try switching servers or protocols (WireGuard/IPSec vs OpenVPN).
   

3. Time/Date Settings

• Ensure your device is set to automatic time/date.

  • iOS: Settings → General → Date & Time → Set Automatically

  • Android: Settings → System → Date & Time → Automatic
     

4. Do Not Disturb

• Make sure Do Not Disturb is turned off.

  • iOS: Settings → Focus → Do Not Disturb

  • Android: Settings → Sound & Vibration → Do Not Disturb
     

5. Airplane Mode

• Ensure Airplane Mode is disabled.
   

6. Camera & Microphone Access

• MySudo requires access for calls and messages.

  • iOS: Settings → MySudo → Enable Camera & Microphone

  • Android: Settings → Apps → MySudo → Permissions
     

7. In-App Notification Settings

• Go to the Sudo icon → Settings icon → Sudo preferences → Sudo profile → Notifications.

• Make sure all relevant notification types are enabled. 
   

8. Unread Notification Overflow (Android)

• Some devices stop showing notifications if there are too many unread items.

• Clear unread notifications: Tap the Bell icon → Clear All.

  • Global Notification Management