Reset your MySudo Password vault

Resetting your MySudo Password vault permanently deletes all stored data and allows you to start over with a new vault.

You may need to reset your vault if:

• You cannot unlock MySudo Password because you forgot your vault password and do not have biometric unlock enabled.

• You lost your secret code and need to set up MySudo Password on another device or browser.

• You no longer have a way to access your existing vault.

Before resetting your vault
Resetting your vault permanently deletes all stored information, including:

• Saved passwords

• Credit cards

• Bank accounts

• Secure notes

• Other saved items

If you have access to MySudo Password on another device, make sure you have saved any important information before requesting a reset.

Reset your vault

1. Contact MySudo Password support to request a vault reset.

2. Complete any required identity verification steps.

3. Follow the setup process to create a new vault password.

4. Save your new secret code and store it securely.

After the reset is complete, you’ll need to sign back in and set up MySudo Password again on your devices.

After a vault reset
Your previous vault cannot be restored after the reset.

You will need to:

• Create a new vault password.

• Save your new secret code.

• Download a new rescue kit.

• Set up MySudo Password again on any additional devices or browsers.