Porting a Phone Number Into MySudo

Thanks for your interest in bringing your phone number over to MySudo! 🎉
Porting is a great way to keep the number you already use while gaining the privacy and control MySudo offers. 

To make the process smooth and hassle-free, here’s a quick overview of what to expect and what you’ll need before getting started.
 

General Requirements

• Must be a US or Canadian phone number with a corresponding billing address.

  • US territories not supported

• Cannot be a Toll-free number.

• Must be active with a standard cell network or VoIP provider.

• Must be on a SudoPro or SudoMax paid plan.
   

What You’ll Need 

For Standard Mobile Carriers & VoIP Providers

• Completed Letter of Authorization (LOA) - download below

• Copy of your most recent phone bill

• Account number

• Porting/transfer PIN

For Google Voice Numbers

• Completed Letter of Authorization (LOA) - download below

• Screenshot of the Google Voice “Unlock Approved” page

Important Things to Know Before Porting

• Once ported, your number follows MySudo’s standard expiration rules

  • An active paid subscription is required to keep the number

• VoIP & Messaging limitations

  • Some third-party services do not accept VoIP numbers for sign-ups, messages, or verification codes - these rules are set by each service and may change over time

Data Use & Privacy

To complete a port, MySudo must share limited personal information (such as name, address, and billing details) with our telephony provider.

• Used only to process your port request

• Retained:

  • Up to 30 days after a successful port

  • Up to 90 days if porting issues occur

Submitting your porting details confirms your consent for this process.

How to Start a Port Request

Once you’ve confirmed eligibility and gathered the required information:

1. Contact MySudo Support from the app

2. Include the phone number and specify your request:

   • “Port [number] into MySudo from a standard carrier”

   • “Port [number] into MySudo from Google Voice”

3. Include the required documentation from the "What You'll Need" section

4. Our team will review your request and guide you through the next steps

Preparing this information in advance helps us process your request faster and avoids delays. If you have questions before starting, Support is always happy to help.