Unable to Send or Receive Messages (Basic Troubleshooting)

If you can’t send or receive messages:

1. Check your network
   Make sure you have a strong Wi-Fi or cellular connection.
   • Tap Retry under the failed message if needed.
    

  2. Check Notifications in MySudo

• Tap the Sudo profile icon in the top left corner

• Tap the Settings icon in the bottom left corner

• Tap Sudo Preferences → select the Sudo profile → under Notifications, ensure Receive Message Notifications is enabled
   

3. Check Do Not Disturb setting
   iOS: Open device Settings -> Do Not Disturb → Make sure it’s disabled
   Android: Open device Settings -> Sound & Notification ->Turn Do Not Disturb off
   (Steps may vary by device—contact your manufacturer if needed)
    

4. Check Date/Time setting
   iOS: Open device Settings -> General -> Date & Time → Enable Set Automatically
   Android: Open device Settings -> General/System -> Date & Time → Enable Automatic Date & Time (or Network-Provided Time)
   (Steps may vary by device—contact your manufacturer if needed)
    

5. Check Device Notifications 
   iOS: Open device Settings -> scroll to MySudo ->Tap Notifications and enable Allow Notifications
   Android: Open device Settings -> Apps & Notifications (or Installed Apps) → Select MySudo → Make sure Show Notifications is enabled
   
   (Steps may vary by device—contact your manufacturer if needed)